Product Experience of Beta Device Tracking Study

Market in View has completed five waves of a quantitative research study for a Beta streaming device, with a sixth wave planned.By tracking satisfaction, performance, frequency of performance issues, and usage for the deviceamong Beta testers, insights are delivered...

Customer Experience Study

Market in View performed a deep-dive study to identify key drivers in Customer Experience and develop a detailed understanding for implementing improvements in this experience. Five sessions of qualitative research were used to inform a quantitative study, identifying...

Monthly Service Performance Tracking Study

Now in its 6th year, Market in View conducts this nationwide online tracking study with over 10,000 respondents monthly focusing on customers of eight different services and their opinions of the services. By monitoring key performance metrics, valuable insights are...