VR service study

This compact trial examined the likes and dislikes of a video ringtone service that allows Internet-enabled mobile phones to identify callers with personalized video clips rather than traditional ringtones. The survey determined expectations, measured ease of use and...

Search tool placement and brand preference study

This survey sought key reasons for using search tools on mobile phones, as well as to identify the optimal placement of search boxes on the mobile home page. The study measured users’ satisfaction with current branded and non-branded search engines, and included a...

Impact analysis of club text messages

This study was conducted as a two-part survey of 80 trial users of a mobile-phone based club savings program in order to determine the effectiveness of the service’s text messages in helping participants achieve optimal use. The survey provided insight into users’...

Navigator naming

The primary objective of this study was to determine differences in purchase rates of two types of navigation services, also known as location-based services (LBS), available for customers’ cell phones. The study also sought to measure pricing for each of the...

Comparison of ringtone purchase applications

This survey evaluated customers’ shopping and downloading experiences with three recently launched ringtone purchase applications, and compared these with an existing, widely used application. The goal was to understand how each of the new applications’ ease of use...